Privacy Policy

Privacy Policy

Last Updated: February 11, 2025

At ToyMate, we are committed to protecting your privacy and ensuring a safe online experience for our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.toymate.com) or make a purchase from us. By using our site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide to us directly when you make a purchase, create an account, or contact us. This information includes:

  • Personal Information: Name, email address, shipping address, billing address, phone number, and payment information.
  • Order Information: Products you have purchased, the date and amount of the purchase, and any other details related to your transactions.
  • Account Information: If you create an account, we collect your username, password, and any other information you provide in your account profile.

Additionally, we may automatically collect information when you use our website, including:

  • Device Information: IP address, browser type, operating system, device type, and usage data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your shopping experience, remember your preferences, and track website usage. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To complete your purchase, process payments, and deliver your products.
  • Customer Support: To respond to inquiries, resolve issues, and provide customer service.
  • Marketing and Communication: To send you promotional emails, newsletters, and other updates about our products and services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails.
  • Website Improvement: To analyze how users interact with our site to enhance the overall user experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies) who help us run our business and fulfill your orders. These providers are obligated to protect your data and use it only for the purposes for which it was shared.
  • Legal Requirements: We may disclose your information if required by law, court order, or other legal processes, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption, secure servers, and strict access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request to update or correct any inaccurate information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if we need to keep it for legal reasons).
  • Opt-Out of Marketing: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in our emails.
  • Data Portability: In some cases, you may request that we provide your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at toymateindia@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, personalize content, and analyze site traffic.

  • Types of Cookies We Use:
    • Essential Cookies: These are necessary for the website to function properly and for processing orders.
    • Performance Cookies: These track how visitors interact with our site to help us improve its performance.
    • Functional Cookies: These remember your preferences and help us personalize your experience.
    • Targeting/Advertising Cookies: These are used to display relevant advertisements to you on our site and third-party sites.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party sites that are not operated by ToyMate. We are not responsible for the content, privacy practices, or policies of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

ToyMate does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. If you are a parent or guardian and believe that we have collected information from a child, please contact us immediately at toymateindia@gmail.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: toymateindia@gmail.com
  • Phone:  9920095911
  • Address: 

    Toymate Thakkar Estate Mazgaon, 3-B, Annexed Indl.Estate, 3rd Floor, Unit No.2, Anjeerwadi Old, Mazgaon. INDIA