Shipping & Returns
By accessing this website we assume you accept these terms and conditions. Do not continue to use toymate.com.au if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Mumbai. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1. Toymate may engage with one or more professional delivery partners (“Shipping Partner”) from time to time, who shall aid Us in delivery of Your shipment.
2. Are shipping costs additional to product costs?
Our shipping or processing time shall range anywhere between 5-6 business/working days subject to location of delivery, any holidays or delays which may occur due to force majeure. For the purpose of this Policy force majeure shall include but is not limit to fires, earthquakes, floods or other natural calamities, war, hostilities, invasion, rebellion, strikes, lockouts, nuclear explosions, revolution or riots or any such situation beyond Our control.
3. What is the Handling Time for the Product?
The handling time may vary on the availability of the Products. All those Products subject to availability shall be made ready for shipping within 1-2 day(s) business/working days from the date of order, subject to holidays and force majeure. We shall make all reasonable endeavours to keep You informed of any delays, however, disclaim any and all liabilities, should We be unable to convey/intimate the same.
4. How can You track Your order?
Unfortunately, You cannot track your order but we are soon coming with tracking your orders!
5. Delivery of the order?
Our Shipping Partner shall make reasonable to reach out to You at Your number provided to Us to deliver the order to You. Should such reasonable attempts made by Our Shipping Partner fail due to Your lack of response and/or unavailability, You shall be solely responsible to contact Us within 5 days. If such an attempt is not made, the order shall be cancelled.
In the event where such purchase order is a gift, We request You to please notify the recipient or any such receiver to accept such package. In case the package has been refused by the recipient, then such package shall be returned to Us by Our Shipping Partner and We shall consider this order to be cancelled and the same shall be intimated to You vide appropriate methods such as SMS and/or Email ID shared with Us by You
1.What can You return?
You may make a return request of any order on our customer care no. Such a request shall be entertained by Us only against manufacturing defects.
2. How can You return Your order?
Unfortunately, we do not provide any return service so you will have to return the game/toy from your local courier service.
3. How can You track Your return?
Unfortunately we can only accept returns from products that have been purchased on www.toymate.in.
You can track Your return with the tracking ID provided by your Shipping Partner.
We do not refund you the amount since we are associated with CC Avenue. The same game/toy purchased by You shall be delivered within 6-7 working days.